Terms and Condition


When ordering VSR Universal Express's service you, as "Shipper" are agreeing , on your behalf and on behalf of anyone else with an interest in the Shipment,that the Terms and Conditions shall apply from the time from the time the time that VSR Universal Express accepts the Shipment unless otherwise agreed in writing by an authorised office of VSR UNIVERSAL EXPRESS

"Shipment " means all documents or parcels that travel under one waybill and which may be carried by any means VSR UNIVERSAL EXPRESS chooses , including air road or any other carrier.A "waybill" shall include any label produced byVSR UNIVERSAL EXPRESS chooses ,including air road or any other carrier.A "Waybill" shall include any label produced byVSR UNIVERSAL EXPRESS automated systems ,waybill ,or consignment note and shall incorporate these and conditions. Every shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then Insurance may be arranged at an additional cost. (Please sec below for further information) VSR UNIVERSAL EXPRESS means any member of the VSR UNIVERSAL EXPRESS NETWORK.

Customs Exports and Imports

VSR UNIVERSAL EXPRESS may perform any of the following on Shipper's behalf in order to provide its services to Shipper (1) complete any documents ,amend product or service codes, and pay any duties or taxes required under applicable laws and regulation (2) act as Shipper's forwarding agent for customs and export control purposes and as Receive solely for the purpose of designation a customs broker to perform customs clearance dn entry and (3) redirect the Shipment to Receiver's Import broker or other address upon request by any person who VSR UNIVERSAL EXPRESS believe in its reasonable opinion to be authorized.

Unacceptable Shipments

Shipper agrees that its Shipment is acceptable fro transportation and is deemed unacceptable if. it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air transport Association) , ICAO (International Civil Aviation, Organisation) . ADR (European Road Transport Regulation n dangerous goods) any applicable government department other relevant organization ;

no custom declaration is made when required by applicable customs regulations.

it contains counterfeit goods. animals bullion currency banderoles/tax stickers, bearer from negotiable instruments, precious material and stones , real or limitation firearm , parts there of weapons, explosives an and ammunition ,human remains, photography or illegal narcotics/drugs).

It contains any other item which VSR UNIVERSAL EXPRESS decides cannot be carried safety or legally,or its packaging is defective or inadequate .

Deliveries and Undeliverables

Shipments cannot be delivered to PO boxes or postal codes, Shipments are delivered to the Receiver's address given by Shipper (Which in the case of mail services shall be deemed to be the first receiving postal service) bu not necessarily to the named Receiver personally. Shipment to addresses with a central receiving area will delivered to that area. if the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot the reasonably identified or located, or Receiver refuses delivery or to pay for delivery VSR UNIVERSAL EXPRESS shall use reasonable efforts to return the shipment to shipper at shipper's cost,failing which the shipment may be released,disposed of or said byVSR UNIVERSAL EXPRESS without incurring any liability whatsoever to Shipper or anyone else with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be resumed to Shipper .


VSR UNIVERSAL EXPRESS has the right to open and inspect a shipment without notice.

Shipment Charges

VSR UNIVERSAL EXPRESS's Shipment charges are calculated according the higher of actual or volumetric weight and any shipment may be re-weighted and re-masured by VSR UNIVERSAL EXPRESS to confirm this calculation . Shipper shall pay or reimburse VSR UNIVERSAL EXPRESS for all Shipment charges ancillary charges duries and taxes owed for services provided by VSR UNIVERSAL EXPRESS or incurred by VSR UNIVERSAL EXPRESS or shipper's or Receiver's or any third party's behalf claims damages fines and expresses incurred ifthe Shipment is deemed unaccetable for transport as described in section 2.


Time Limits for Claims

All claims must be submitted in writing to The VSR UNIVERSAL EXPRESS. within ten (10) days from the date that THE VSR UNIVERSAL EXPRESS accepted the Shipment , falling which THE VSR UNIVERSAL EXPRESS's shall have no liability whatsoever

Shipment Insurance•

VSR UNIVERSAL EXPRESS can arrange insurance for the Shipper covering te actual cash value in respect of loss of or physical damage to the Shipment provided the Shipper compieles the insurance section on the from of the waybill or requests VSR UNIVERSAL EXPRESS and pay's the applicable premium Shipment insurance does not cover indirect loss or damage. or loss or damage caused by delays.

Delayed Shipments

VSR UNIVERSAL EXPRESS will make every reasonable effort to deliver the Shipment according to THE VSR UNIVERSAL EXPRESS, regular delivery schedules , but these are not guaranteed and do not from part of contract. THE VSR UNIVERSAL EXPRESS, Is not liable for nay damages or loss caused by delays.

Circumstances Beyond VSR UNIVERSAL EXPRESS's Control

VSR UNIVERSAL EXPRESS is not liable for any loss or damage arising out of circumstances beyond VSR UNIVERSAL EXPRESS control. These include but are not limited to electrical or magnetic damage to or erasure of, electronic or photographic images, date or recording, any defect or characteristic related to the nature of the Shipment even it knowledge to VSR UNIVERSAL EXPRESS ,any act or omission by a person not employed or contracted by VSR UNIVERSAL EXPRESS. e.g. Shipper, Receiver third party, customer or other government official, Force Majeure" e.g.earthquake , cyclone, slorm, flood fog, war, plane crash or embargo, riot or civil commotion , industrial action.

lnternationaf Conventions

If the Shipment is transported by air and involves an ultimate destination or shop in a country other than the country of departure , the Montreal convention,or the Warsaw as applicable ,governs .For international road transportation , the Convention for the international Carriage of Goods by Road (CMR) may apply. These conventions limit VSR UNIVERSAL EXPRESS liability for loss or damage.

Shipper's Warranties and Indemnity

Shipper shall indemnify and hold VSR UNIVERSAL EXPRESS harmless for any loss or damage arising out of Shipper's failure to comply with any applicable laws or regulations and for Shipper's breach of the following warranties and representations .

all information provide by Shipper or its representatives is complete and accurate . Shipper employed reliable staff to prepare the Shipment.

Shipper protected the Shipment against unauthorized interference during preparation, storage and transportation to VSR UNIVERSAL EXPRESS.

the Shipment properly marked and addressed and packed to ensure safe transportation with ordinary care in handing, all applicable customs , import, export and other laws and regulations have been complied with, and

the waybill has been signed by Shipper's authorised representative and the Terms and Conditions constitute binding and enforceable obligations of Shipper.

  1. VSR UNIVERSAL EXPRESS will not responsible if the shipment is delayed/returned to the shipper/routing.All the charges of Return/Address Correction/Remote Duty & Taxes (if consignee refuses to pay) has to be paid by shipper.
  2.  VSR UNIVERSAL EXPRESS reserves the right to charges the forwarding network and repack the shipment as required without any prior notice to the shipper. For any reason, If the shiment is not forwarded by USR UNIVERSAL EXPRESS, shipper will have to collect it from the local branch as advised VSR UNIVERSAL EXPRESS is not responsible to return the shipment to the primary shipper in any case.


Shipper agrees to all routing and diversion, including the possibility that the shipment may be carried via intermediate stopping places.

Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of VSR UNIVERSAL EXPRESS to the non-exclusive jurisdiction of course of, and governed by the law of,the country of origin of the Shipment and Shipper irrevocably, unless contrary to applicable law.

Shipment return policy:

if Shipment will be return to shipper after the pickup from shipper, VSR UNIVERSAL EXPRESS are not responsible to maka returns on the time commitment , shipper will have to collect it from nearest branch of VSR UNIVERSAL EXPRESS after deducted the shipment processing charge.

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Clients Testimonials

Read what our clients say about VSR Universal Express
Chandy Verghese

Owing to my past experience with VSR Universal Express, I can easily say that they are the extremely reliable company in the market to choose. They are quick and easily accessible which makes them stand out from the crowd. Love to recommend.


This is by far the best courier service which is well known for its world-class infrastructure and trustworthy services. You can easily rely on them, especially for urgent deliveries. I have used their services and would like to recommend the same to everyone.

Seema Verma

No matter whatever the condition is, VSR Universal Express always delivers your courier on time. We have been working with them for over a year now and trust me they never let you down under any circumstance. Hope to use their services again.

Khushi Bhalothia

VSR Universal Express is a great company to work with. They always deliver couriers on time and that’s what makes them different from their competitors. They deliver very fast service and thus we would definitely use it again.

Neelu Singh

I have used the services of VSR Universal Express several times and am totally satisfied with the same. Their services are prompt, reliable and trustworthy. They offer on time delivery without making any late excuse. Happy to recommend!!

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